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عنوان انگلیسی مقاله:

Does civility pay?



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We found that those who are respectful are much more likely to be sought for work advice and information, which is directly linked to better performance. Whereas incivility repels people, civility draws people. People are more likely to trustthose see as civil. They feel psychologically safe–—and as a result, are much more willing to ask for and share ideas and information. As with virtually any resource at work, information and advice tends to be reciprocated, resulting in more and richer networks for those who are civil. Steve, a scientist in the R&D (research and development) department of a biotech firm, controlled the storage and maintenance of the materials that all of his coworkers needed access to in order to get their job done. His role made him an invaluable spoke in the organizational network. But Steve’s subtle insults to the scientists, and general lack of civility alienated his colleagues. Although scientists were dependent on Steve,they created ‘‘a work around.’’ A couple of key individuals who were immune to Steve’s snide remarks became brokers between the scientists and Steve. Rather than have to deal with Steve, all of the other employees and scientists went through these key brokers. While these brokers gained power, Steve lost it. Unfortunately, like many, Steve lacked self-awareness. The consequences of incivility are often masked. This is especially likely if the person is of higher status or others are dependent on him, as in Steve’s case. Like many, Steve was shocked to find that–—when he needed support, a resource from this network, or a recommendation for a promotion–—he was unable to obtain it. Contrast this with Carrie, an attorney, whose civility allowed her to gather information from strangers and clients. She won people’s trust almost instantaneously. She was genuine; her tone was warm and friendly. Her tone and words conveyed an authentic desire to track down information which would help her client. People also deemed her competent:she was articulate, hard-working, and emotionally intelligent. Saying please, humbly asking questions, listening to people, and expressing heartfelt thanks communicated warmth and competence. In one case where she asked for a favor, she expressed how much this would mean to her client–—and her; she acknowledged that she recognized the effort and cost to the person she wasspeaking with, and even offered to send her a gas card to cover the mileage required to fulfill her request. The woman assured her that such a token of appreciation was unnecessary; her gratitude was enough. Interactions like this resulted in several of her contacts calling to provide her with updated information, and offers to connect her with others who might help, unprompted. This allowed her to successfully serve her client.


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کلمات کلیدی:

Does civility pay? - INFONA https://www.infona.pl/.../bwmeta1.element.elsevier-e1dbec98-be66-37ec-8058-88a423f... by CL Porath - ‎2015 McDonough School of Business, Georgetown University, Washington, DC 20057, United States. Alexandra Gerbasi. Grenoble Ecole de Management, 12 rue ... The Price of Incivility - Harvard Business Review https://hbr.org/2013/01/the-price-of-incivility But first, let's look at the various shapes incivility can take. ... It was widely accepted that they had to pay their dues. .... People can learn civility on the job. Civility – Christine Porath www.christineporath.com/portfolio_category/civility/ how-civility-matters. Permalink. How civility matters ... does-civility-pay. Permalink. Does Civility Pay? ... 2016-11-14T16:03:08+00:00. effects-of-civility-on-advice. Articles on Civility – Christine Porath www.christineporath.com/articles/ Apr 26, 2016 - How civility matters for you and your network ... Does Civility Pay? ... The Effects of Civility on Advice, Leadership, and Performance Journal of ... [PDF]Choose Civility www.stancoe.org/civility/resources/email_samples/Sample_1.pdf Choosing Civility, by Dr. P.M. Forni, lists twenty-five rules of considerate conduct. Over the next weeks, we will consider these “rules.” Rule #1: Pay Attention.