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عنوان فارسی مقاله:
ارتباطات کار الکترونیکی مدیر عامل "پس از ساعت ها"
عنوان انگلیسی مقاله:
Managing “after hours” electronic work communication
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بخشی از مقاله انگلیسی:
Just as companies(e.g., Deloitte, AccuTrans, Tekni-Plex) now have training on proper meeting etiquette, it would be beneficial for organizations (as well as each work group) to carefully establish protocols or boundaries for when electronic work communication should and should not be sent. To that end, the internal/external norms for ‘‘after hours’’ communication may be taken into consideration. Perhaps organizations could use it to their advantage (e.g., recruiting, retention) to have lower expectations for ‘‘after hours’’ communication than do their competitors. One of the important considerations for such a policy is to identify the most appropriate topics for discussion via electronic versus faceto-face communication. For example, an organization might establish that potentially sensitive concerns, such as job performance, should be discussed face-to-face during regular work hours, while more routine matters, such as setting up a meeting time, assigning work, or providing information for an ongoing project could be communicated electronically during regular work hours, reserving electronic communication during non-regular work time for particularly timesensitive matters (such as a public relations concern or an urgent client problem). Such policies should also address what expectations, if any, there are for responding to electronic communication after hours. Presumably, at minimum, expectations for responding to work-related matters during off-work hours should be reserved for exempt employees, as communicating with and expecting responses from nonexempt employees during non-work hours would need to be carefully examined for legal implications (e.g., ‘‘on-call’’ work). Several organizations such as Boston Consulting Group and Volkswagen set explicit expectations regarding responsiveness during off-hours, with some requiring a 60 min response for urgent matters until 9 PM during the work week (for positions responsible for others’ safety, for example), while others require email be checked only once a day during non-work days, with responses expected for critical matters. Another alternative is the strict disconnection of all afterhours electronic communication, or at least the assignment of boundaries around use (e.g., no weekends) at some companies such as McDonalds. In a program dubbed ‘‘Dublin Goes Dark,’’ Google had their employees turn in their mobile devices before heading home from work, and those
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کلمات کلیدی:
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