دانلود رایگان مقاله لاتین triz برای درک مسافر از تصویر خطوط هوایی از سایت الزویر
عنوان فارسی مقاله:
استفاده از TRIZ برای افزایش درک مسافران از یک تصویر خطوط هوایی توسط کیفیت خدمات و ایمنی
عنوان انگلیسی مقاله:
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
3. Methodology
The qualitative method and questionnaire were based on SERVQUAL's five dimensions and Kano's model, which included the Attractive, One-dimension, Must-be and Indifferent categories. Focus groups and personal interviews were conducted, as well as direct or participatory observations of 261 participants which are airline passengers and aviation industry employees. The questionnaire was developed following the steps shown in Fig. 3. The questionnaire was developed according to the process in Fig. 3. Testing and revision of the Kano model was done by formulating pairs of questions on the service attributes for which feedback from airline passengers and employees was important. The questionnaire was constructed through pairs of passenger requirement questions. Consequently, each question had two parts, as shown in Table 6 (Kano et al., 1984; Berger et al., 1993). Perceptions were next categorised into quality dimensions based on respondent perceptions of the quality attributes' functional and dysfunctional forms. Examples of three potential customer requirements in the Kano questionnaire are shown in Table 6. Questions 1A, 2A and 3A capture the respondent's feelings when an airline service possesses a certain attribute, while questions 1B, 2B and 3B captures the respondent's feelings when an airline service does not provide that attribute. For each question the passenger selected one of five alternative answers described as: 1 ¼ I like it that way, 2 ¼ This is how it should be, 3 ¼ I am neutral, 4 ¼ I can live with this and 5 ¼ I dislike it that way.
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کلمات کلیدی:
Using {TRIZ} to enhance passengers' perceptions of an airline's image ... unibazaar.ir/.../using-triz-to-enhance-passengers-perceptions-of-an-... - Translate this page Jul 20, 2016 - Abstract To improve the impacts of airline image, service quality and safety on passenger perceptions, this paper examined and presented ... Proceedings of the 7th International Conference on Axiomatic Design https://books.google.com/books?isbn=0989465802 Mary Kathryn Thompson - 2013 The inclusion of people's perception of quality into the design process allows a direct link ... Kankey and Ogot [2005] investigate the use of AD combined with TRIZ to solve a ... Cavique et ai [2009] apply the AD approach to develop a framework to ... problem of a passenger terminal in a small tourist airport applying the AD. [PDF]Investigating the Effects of Airline Service Quality on Airline ... - JCU https://www.jcu.edu.au/__data/assets/pdf_file/0008/122678/jcudev_012888.pdf by JW Park - Related articles literature and service quality models. This study strived to develop an instrument to better understand the determinants of passengers' perception of airline. 4. Passenger perceptions of personal security on railways increases https://www.europeanrailwayreview.com/.../passenger-perceptions-personal-security-r... May 24, 2016 - A report by Transport Focus has revealed industrywide initiatives designed to increase passenger perceptions of personal security on railways ... Flight Attendants' Emotional Labor and Exhaustion in the Taiwanese ... https://www.scirp.org/journal/papercitationdetails.aspx?PaperID=967&JournalID... [1], Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety. Journal of Air Transport Management, 2016. Safety Benefits of Automated Vehicles: Extended Findings from ... link.springer.com/chapter/10.1007/978-3-662-48847-8_17/fulltext.html by T Winkle - 2016 - Related articles May 22, 2016 - Opportunities for greater traffic safety increase with rising vehicle automation. ..... The theory of inventive problem solving (TRIZ) defines the .... The number of injured would thus be reduced from 126 drivers and 49 passengers to 94 and 33 ..... However, the proportion of technical faults may be perceived ...
