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عنوان فارسی مقاله:
صدایی در آسمان: گوش دادن به اولویت های مسافر هواپیمایی
عنوان انگلیسی مقاله:
A voice in the skies: Listening to airline passenger preferences
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
2. Material and research methodology
SMAA-2 uses reverse weighting space analysis to define the criteria effects as to 1) the probability of an alternative being in any rank, and 2) the preference of an alternative. This analysis uses weighting information to find the most preferred alternative. SMAA-2 uses three parameters to rank the alternatives: the rank acceptability (RankAcc) index, the central weight vector (CWV), and the confidence factor (CF). The RankAcc index determines the occurrence probability of an alternative in any order. The alternatives with the highest acceptability for the best ranks are the best alternatives (Tervonen and Figueira, 2006). The CWVs are the impact levels of the criteria that affect the rankings of the alternatives, and the CFs are the reliability scores of the rankings (Lahdelma and Salminen, 2001). SMAA-2 uses a five-step process to turn the customer's voice into a competitive advantage (Hokkanen et al., 2000). 1) Identify the decision alternatives (DAs) and the decision criteria (DC) to be used in the comparison. 2) Select the decision makers (DMs) who compare the alternatives, and determine the criteria that the DMs use to evaluate the alternatives. 3) Determine the preference information for each criteria weight according to the DMs. 4) Determine the RankAcc indices of the alternatives. 5) Determine the CWV and the CF for each alternative's ranking.
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کلمات کلیدی:
A voice in the skies: Listening to airline passenger preferences https://www.infona.pl/resource/bwmeta1.element.elsevier-21b9de2e.../references A voice in the skies: Listening to airline passenger preferences. Feride Bahar Kurtulmuşoğlu, Gülin Feryal Can, Metehan Tolon · Details · Contributors · Fields of ... South African Marketing Cases for Decision Makers https://books.google.com/books?isbn=0702155527 Leyland F. Pitt, Deon Nel - 2001 - Business & Economics Employees of excellent airlines would always be courteous to passengers. ... to accommodate individual passengers' requirements, preferences/dislikes). ... Excellent airlines would listen to passengers and keep passengers informed (eg ... Advances in Semantic Media Adaptation and Personalization https://books.google.com/books?isbn=1420076655 Marios C. Angelides, Phivos Mylonas, Manolis Wallace - 2009 - Computers 5.2.2 Commercially Available In-Flight Entertainment Systems Liu (2006) ... based on the research of passenger preferences and consumer trends worldwide. ... but airlines will also know exactly what passengers are listening to and watching. IATA - Global Passenger Survey www.iata.org/publications/store/Pages/global-passenger-survey.aspx The IATA Global Passenger survey details the preferences of air travelers from the ... at a departure airport till the point they collect their bags at their destination. If airlines started to listen to A-netter? - Airliners.net www.airliners.net › Travel, Polls & Preferences Jan 8, 2017 - 47 posts - 44 authors Airliners.net · Travel, Polls & Preferences .... Virtually every airline in the world would have had to declare bankruptcy ..... That is because all the airlines would be bankrupt and the USA's passenger rail system sucks, meaning ... Another United gaffe - forces doctor off plane 50 posts 10 Apr 2017 Military Aviation & Space Flight 50 posts 15 Feb 2017 Removal Of Passengers From Flight 23 posts 17 Apr 2016 United's "From The Cockpit" 18 posts 30 Nov 1999 More results from www.airliners.net Computerworld - 14 Apr 1997 - Page 81 - Google Books Result https://books.google.com/books?id=gx78Mq-q9mYC Vol. 31, No. 15 - Magazine Airline. tracks. catering. British Airways is installing new catering supply systems that track supplies to individual routes, flights and passenger preferences. ... Vital Records qalnod fraud detection with Imoqlnq system Thanks for listening — not!
