دانلود رایگان مقاله لاتین کیفیت خدمات فرودگاه از سایت الزویر
عنوان فارسی مقاله:
ارزیابی کیفیت خدمات فرودگاهها در تایلند با استفاده از روش تصمیم گیری چند معیاره فازی
عنوان انگلیسی مقاله:
Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
3. Methodology
The study being empirical in nature has taken fuzzy logic tool to investigate the research questions and its respective implementation. The study has incorporated following steps: designing of questionnaire, collection of data, fuzzification of scores for service criteria and their respective weightage, analysis and interpretation of service criteria scores obtained, fuzzification for Importance Performance Analysis (IPA) and finally its defuzzification and interpretation which is depicted in Fig. 1. The next section of the paper gives an overview of Fuzzy set theory and principles which are utilized to meet the objective of the current research. Subsequently the main steps of the research process are detailed. 3.1. Fuzzy set theory and linguistic-fuzzy evaluation scales Service quality articulates passenger's perception and expectation. It is being measured very often on the basis of numerical linguistic variable which often results in incomplete, inconsistent, vague and imprecise results (Lupo, 2015). On the contrary it would be preferable to furnish interval value judgments rather than crisp value judgment (Chan and Kumar, 2007). Since measurement of service quality encompasses with intrinsic complexity related to nature of service, hence Fuzzy set theory render an effective approach to measure perception and expectation based on interval based linguistic variable (Lupo, 2015).
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کلمات کلیدی:
Evaluating the service quality of airports in Thailand using fuzzy multi ... https://sociorepec.org/publication.xml?h=repec:eee:jaitra:v:57:y:2016:i:c:p:241... title, Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method, + Citations at Google Scholar by the title. author- ... Evaluating the service quality of airports in Thailand using fuzzy multi ... https://www.deepdyve.com/.../evaluating-the-service-quality-of-airports-in-thailand-u... Read "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method, Journal of Air Transport Management" on ... Evaluating the service quality of airports in Thailand using fuzzy multi ... https://www.econbiz.de/...service-quality-of-airports-in-thailand-using-fuzzy-multi-cri... Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method. Mukesh Mohan Pandey ... [PDF]Weighted Impact and Ranking Model (Wirm) For Airport Con- gestion www.iosrjournals.org/iosr-jce/papers/Vol19-issue2/Version-1/L1902017882.pdf By using multi criteria decision making analysis; we are opti- mizing solution ... strategic benchmarking of service quality for international airport in Sicily (Italy). ... Miriam et al (2012) formulated the model, based on fuzzy TOPSIS, ANP and fuzzy DEMATEL to .... Bangkok, Thailand N doi:10.5937/jaes13-8382-2015. [20]. [PDF]a fuzzy decision making approach in evaluating ferry service quality mrp.ase.ro/no21/f6.pdf by A LAZIM - Cited by 12 - Related articles This paper presents a fuzzy multi-criteria decision making approach for ... Kedah, Kuala Perlis, Penang, Puala Payar Marine Park and Satun (Thailand) as one of ... The mainstream research on service quality has been conducted based on ...... Tourism service quality begins at the airport, Tourism Management, 27 (5), pp. Evaluation of service quality by using fuzzy MCDM: A case study in ... growingscience.com/.../251-evaluation-of-service-quality-by-using-fuzzy-mcdm-a-ca... by L Afkham - 2012 - Cited by 11 - Related articles Dominance and potential optimality in multiple criteria decision analysis with ... Using fuzzy number for measuring quality of service in the hotel industry. Tourism ...
