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عنوان فارسی مقاله:
مدیریت بحران شرکت های بزرگ در چین: تمایلات، عقل و قانون
عنوان انگلیسی مقاله:
Managing corporate crisis in China: Sentiment, reason, and law
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بخشی از مقاله انگلیسی:
Being part of a collectivist society, the Chinese are sensitive to the feelings of others and are morally obligated to show humanitarian, supportive, and empathetic feelings toward those in need. A concept closely related to sentiment is renqing, which is defined as ‘‘the emotional responses of an individual confronting the various situations of daily life’’ (Hwang, 1987, p. 953). A person who knows renqing is expected to be equipped with empathy to understand or even cater to other people’s emotional responsesto difficultiesin their life. Similarly, a socially responsible organization is expected to sympathize with the poor and the disadvantaged and to offer them assistance. The Chinese posit that considering others’sentimental feelings (ganqing) is essential to maintaining a harmonious society (Hwang, 1987; Martin, 2007). The sentiment principle should also take guanxi (social networking), another fundamental Chinese concept, into consideration. As a social norm, a person in a guanxi network has an obligation to render substantial assistance to other network members when they are experiencing difficulties (Hwang, 1987). A person who does not abide by this norm is often criticized or punished by other members. From the perspective of the principle of sentiment, public opinion and sentimental feelings play a vital role in handling crisis. Consider the case of Vanke, the largest property firm in mainland China. Shortly after the 2008 Sichuan earthquake, Vanke’s then-CEO, Shi Wang, wrote a message on his personal microblog stating that Vanke would donate 2 million renminbi, or RMB (Chinese yuan), and that each employee would contribute an additional 100 RMB according to company policy set and approved by the board. To Wang’s surprise, Chinese citizens were outraged by his comments and called for a boycott of the company; they accused the CEO of ignoring the sentimental feelings of the disaster victims and condemned Vanke for offering so little. Mr. Wang defended his position that donation was just one way to help rebuild the region; his company also contributed via other measures. Under enormous pressure, Vanke eventually donated 100 million RMB, and Mr. Wang made a sincere apology for his comments to ease the severe consequences of his initial offer. This case clearly indicates that, in general, Chinese society has assigned top priority to sentiment when dealing with a disaster or crisis, notwithstanding what the law might or might not require.
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کلمات کلیدی:
Crisis Management in Chinese Organizations - Benefiting | Ruth Alas ... www.palgrave.com/us/book/9780230273344 Provides the theoretical framework on how to manage crises in organizations. The author connects crisis management theories with practical examples from. Carrefour China and the Olympic Torch Relay: Managing Corporate ... https://hbr.org/product/...china...managing-corporate-crisis.../HKU812-PDF-ENG Feb 9, 2009 - Carrefour China and the Olympic Torch Relay: Managing Corporate Crisis amid Evolving Expectations of Multinational Firms. First Response: A Crisis Management Strategy for China knowledge.ckgsb.edu.cn/2015/.../first-response-a-crisis-management-strategy-for-chi... Feb 9, 2015 - To Du, a specialist in developing corporate communication programs in China for 17 years, crisis prevention is always preferable to managing ... Managing Corporate Communication: A Cross-Cultural Approach https://books.google.com/books?isbn=1137292571 Rossella Gambetti, Stephen Quigley - 2012 - Business & Economics in managing relationships becomes a top priority qualification of a global ... of 2007 created a crisis for MNCs with supply chains from China, as well as for China ... PR Crisis Management in China: Three Brands Learn Hard Lessons ... digitalmediaix.com/pr-crisis-management-in-china-three-brands-learn-hard-lessons/ May 3, 2013 - PR Crisis Management in China: Three Brands Learn Hard Lessons ... The company has established a modest presence in social media and is ...
