دانلود رایگان مقاله لاتین فرودگاه ملبورن از سایت الزویر
عنوان فارسی مقاله:
ارزیابی تجربه مسافر در فرودگاه ملبورن
عنوان انگلیسی مقاله:
An assessment of passenger experience at Melbourne Airport
سال انتشار : 2016
برای دانلود رایگان مقاله فرودگاه ملبورن اینجا کلیک نمایید.
بخشی از مقاله انگلیسی:
2. Methodology
A service quality gap model proposed by Parasuraman et al. (1985) suggests that service quality constitutes the differences between expectation and performance along dimensions of quality. One of the suggested gaps is the difference between consumer expectations and perceptions. Any organisation seeking to build long-term relationships with its customers needs to identify and minimise the gap between the two accordingly. The selection of service items is important for examinations of airport service quality gaps. The design of the questionnaire for this study follows Fodness and Murray (2007), Tsai et al. (2011) and the survey used by ACI's Airport Service Quality. Only the services that are most likely used by departure and arrival passengers are included in this research. The first segment of the questionnaire contained questions regarding respondents' socio-demographic traits including age, gender, education, nationality and income.The second segment collected passengers' flight information including purpose of travel, travel frequency, and cabin class. The third section was composed of 30 items which could be found in Table 2. Respondents were asked to indicate their satisfaction levels of “expectation” and “perception” separately according to their experiences after using Melbourne airport. Each item was rated using a five-point Likert scale, using the key “1 ¼ strongly dissatisfied”, “2 ¼ dissatisfied”, “3 ¼ neutral”, “4 ¼ satisfied”, and “5 ¼ strongly satisfied”.
برای دانلود رایگان مقاله فرودگاه ملبورن اینجا کلیک نمایید.
کلمات کلیدی:
Frequently Asked Questions | Melbourne Airport melbourneairport.com.au/general/other/frequently-asked-questions-1842.html Customs and Border Security do not permit transit passengers to exit the terminal. .... Q. Where can I make a comment about my airport shopping experience or ... Melbourne Airport passenger records smashed in 2016 melbourneairport.com.au › News › Overview Jan 25, 2017 - Total passenger movements for the 2016 calendar year grew to 34.6 ... This will deliver a much smoother arrivals experience for inbound ... Melbourne Airport embraces common use to improve passenger ... www.futuretravelexperience.com/.../melbourne-airport-switches-common-use-platfor... Melbourne Airport switches to common use platform to improve passenger ... of its terminal facilities and make the airport experience smoother for passengers. Melbourne Airport trials SITA's self-service boarding to improve ... www.airport-technology.com/.../newsmelbourne-airport-trials-sitas-self-service-boardi... Jun 9, 2016 - Australia's Melbourne Airport has conducted trials of self-service ... Airport trials SITA's self-service boarding to improve passenger experience ... SITA's self-boarding innovation delivered at Melbourne Airport | SITA www.sita.aero › Pressroom › News releases Jun 7, 2016 - Passenger experience improvements the goal for airport's trial. Melbourne Airport continues to improve passenger services with a recent trial ... Melbourne Airport – Projects – Grimshaw Architects https://grimshaw.global/projects/melbourne-airport/ Appointed by Australia Pacific Airports Melbourne (Melbourne Airport), this ... The conceptual redevelopment creates an improved passenger experience within ... Munich, Cophenhagen, Melbourne airports adopt new technologies to ... www.webintravel.com/munich-cophenhagen-melbourne-airports-adopt-new-technolo... Jun 12, 2013 - Munich, Cophenhagen, Melbourne airports adopt new technologies to enhance passenger experience. <i>Munich, Cophenhagen, Melbourne ... Searches related to passenger experience at Melbourne Airport is there a smoking room at melbourne international airport melbourne airport smoking area departures phone charging station melbourne airport melbourne airport lost luggage melbourne airport porter service melbourne airport food restrictions melbourne airport security contact melbourne airport customs contact
