دانلود رایگان مقاله لاتین صنعت حمل و نقل هوایی از سایت الزویر
عنوان فارسی مقاله:
هزینه های باری، عملکرد عملیاتی و رضایت مشتری در صنعت حمل و نقل هوایی ایالات متحده
عنوان انگلیسی مقاله:
Baggage fees, operational performance and customer satisfaction in the US air transport industry
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بخشی از مقاله انگلیسی:
2. Data and methodology
The setting for our analysis is the US airline industry where baggage fees were first introduced by the legacy carriers in 2008. Quarterly data were collected for the period 2004 to 2012.4 When monthly data were available, the data were aggregated or averaged over the three months in the quarter. Data for our three dependent variables, mishandled baggage reports (per 1000 passengers), customer complaints (per 100,000 passengers), and flight delays (ratio of delayed flights to total flights) were gathered for each airline in our dataset from the US Department of Transportation’s Air Travel Consumer Report, issued monthly. Table 1 shows the list of the airlines in our dataset and the fees charged for checked bags (information on baggage fees are collected from Barone et al., 2012).5
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کلمات کلیدی:
Baggage fees, operational performance and customer satisfaction in ... https://ideas.repec.org/a/eee/jaitra/v55y2016icp139-146.html by D Scotti - 2016 - Related articles Downloadable (with restrictions)! In recent years, there has been a “de-bundling†trend in the US airline industry, where specific services that used to be ... Baggage fees, operational performance and customer satisfaction in ... https://www.researchgate.net/.../303600528_Baggage_fees_operational_performance_an... Baggage fees, operational performance and customer satisfaction in the US air transport industry on ResearchGate, the professional network for scientists. [PDF]Baggage Fees, Operational Performance and Customer www.siecon.org/online/wp-content/uploads/2013/09/Scotti-Dresner-Martini.pdf by D Scotti - Cited by 1 - Related articles Baggage Fees, Operational Performance and Customer Satisfaction in the US. Air Transport Industry. Davide Scotti. University of Bergamo, Dept. of Engineering. [PDF]Customer Satisfaction and the Financial Performance of Chinese ... www.myacme.org/ijmtp/4_IJMTP_16016_Chow.pdf by CKW Chow - Related articles financial performance is measured by using the revenue to operating cost ratio, operating profit and ... relationship between customer satisfaction and profitability of airlines as customer ... most of these studies focus on the US airline industry. Baggage fees, operational performance and customer satisfaction in ... https://www.deepdyve.com/.../baggage-fees-operational-performance-and-customer-s... Read "Baggage fees, operational performance and customer satisfaction in the US air transport industry, Journal of Air Transport Management" on DeepDyve, ... [PDF]Relating Financial Performance to Customer Satisfaction and ... www.business.illinois.edu/kpmg-uiucresearch/submission/2003/.../anderson.pdf An Integrated Analysis of Cost and Revenue Drivers for the U.S. Airline Industry ... operational measures of performance, customer satisfaction and financial ... Some Fliers Hate Baggage Fees, But They Work | Robert H. Smith ... https://www.rhsmith.umd.edu/news/some-fliers-hate-baggage-fees-they-work Aug 6, 2015 - "Baggage Fees, Operational Performance and Customer Satisfaction in the U.S. Air Transportation Industry," by Martin Dresner, Davide Scotti, ...
