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عنوان فارسی مقاله:

کدام ویژگی های دانشکده کسب و کار با رتبه بندی بررسی دانشجویان ملی مطلوب تر همبستگی دارد؟


عنوان انگلیسی مقاله:

What business school characteristics are correlated with more favourable National Student Survey (NSS) rankings?


سال انتشار : 2016



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بخشی از مقاله انگلیسی:


2. Literature review

 When discussing the NSS, researchers have been divided in their assessment of the survey. A summary by Child (2011) of a 2010 major review of the NSS states the future role of the NSS is to provide information for prospective students, to provide information for quality assurance processes, and to support enhancement activities within institutions. Clearly the NSS is designed to help measure and improve teaching and learning activities within tertiary institutions. Currently, campus universities do perform strongly on the NSS, with 86% of the 321,000 students who responded satisfied with their course according to Grove (2015), who quotes Madeleine Atkins, chief executive of the Higher Education Funding Council for England stating the NSS had been “fundamental to driving change in our universities and colleges” (2015, p. 2). The same publication also quotes the universities minister Greg Clark saying “It is vital that higher education institutions further enhance teaching quality and improve the experience they offer to students” (2015, p. 2). Some research such as that of Hazelkorn (2011) suggests rankings were transforming universities and that “global rankings have raised the competitive bar” (p. 29). Hazelkorn (2011) goes on to state there has been a noticeable change in institutional behaviour as a result of the prominence rankings have achieved, creating a ‘strong drive to improve comparative position (p. 309). It is also suggested by Hazelkorn (2011) that traditional schools maintain an advantage when it comes to ensuring student satisfaction; believing rankings favour older, better resourced, highly selective universities who have accumulated comparative advantages over time. An initial advantage held by traditional universities can become self-perpetuating, with Wilkins and Huisman (2012) claiming that “Rankings have a significant impact on a school's ability to attract top scholars, the most able students and research funding” (p. 367); while Giora and Corley (2002) claim that the extra revenue gained through higher rankings can in turn lead to better future research performance. Child (2011) also highlights a number of academics who have criticised the validity of the NSS, including Harvey (2008) who claimed it was manipulated, shallow and methodologically worthless, along with Atwood (2010) who described the NSS as a statistically risible exercise. Alternatively, Child (2011) also reports the Teaching Quality Information Review describing ‘a general level of acceptance’ with the NSS (p. 7). Child (2011) concludes that while there is evidence for using the NSS to enhance teaching, it is difficult to separate that objective from the performance indicator and public information objectives. There is however some evidence suggesting that institutions are in fact using student feedback to attempt to improve the student experience, and enhance the quality of teaching (Richardson, Slater, & Wilson, 2007). Interestingly, prior research (Botas, 2008; Dill, 2007; Pascarella, 2001 ) evaluating teaching quality has found there to be no direct relationship between institutions with the best resources and facilities, and students experiencing high quality teaching and learning in those institutions, and that rankings tend to favour institutions with more resources rather than those with the best educational practices. The rankings referred to have tended to be research based however, rather than teaching based. This paper contributes to this literature (Botas, 2008; Dill, 2007; Pascarella, 2001 ) by attempting to identify if there are any higher education institution characteristics that are significantly correlated with higher scores and rankings on the NSS in business related subjects.



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