دانلود رایگان مقاله لاتین خدمات نیروی کار احساسی و تمرکز حواس از سایت الزویر
عنوان فارسی مقاله:
خدمات، نیروی کار احساسی، و تمرکز حواس
عنوان انگلیسی مقاله:
Service, emotional labor, and mindfulness
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بخشی از مقاله انگلیسی :
Compared with the contemplative perspective of mindfulness, the cognitive perspective focuses more on the way people cope with new, ambiguous, and ill-defined situations. Mindful individuals, from the cognitive perspective, resist relying on old habits when faced with change and are not constrained BUSHOR-1319; No. of Pages 7 2 MARKETING & TECHNOLOGY by existing concepts; they are flexible in interpreting and coping with novel situations (Langer, 1997). Another difference between contemplative and cognitive perspectives involves the role that meditation plays in cultivating mindfulness. ‘‘Langer characterizes mindfulness as a universal human capacity that need not to be enhanced through the practice of meditation’’ (Greeson, Garland, & Black, 2014, p. 2). Rather, mindfulness is gained by maintaining an orientation in the present, openness to novelty, alertness to distinctions, sensitivity to different contexts, and an awareness of multiple perspectives (Langer, 1989). Despite these differences, the two perspectives of mindfulness share four significant similarities (e.g., Ie et al., 2014). First, they both focus on moment-to-moment awareness and stressthe importance of ‘presence’ or openness to novelty (Siegel & Siegel, 2014). In other words, both perspectives maintain that mindfulness is about ‘‘freeing oneself from misperceptions, thinking patterns, and selfimposed limitations that impede creativity, clear seeing, and optimal mental and physical health’’ (Greeson et al., 2014, p. 533). Second, they both subscribe to mind-body oneness. Both view the mind and body as ‘‘a single system. . . every change in the human being is simultaneously a change at the level of the mind–—cognitive changes, as well as the body–—cellular, hormonal, neural changes’’ (Ie et al., 2014, pp. 2—3). Third, they agree mindfulness can be systematically developed through practice. Finally, both argue that mindfulness can contribute to increased positive qualities and experiences. We now turn to the service encounter and the role that mindful/mindless attention plays.
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کلمات کلیدی:
Mindful Change in Times of Permanent Reorganization: Organizational, ... https://books.google.com/books?isbn=3642386946 Guido Becke - 2013 - Business & Economics First, this institutional setting can be roughly characterized by services on persons that require emotional labor and empathy to interact with clients who are at ... The bright side of emotional labor - Humphrey - 2015 - Journal of ... onlinelibrary.wiley.com/doi/10.1002/job.2019/abstract by RH Humphrey - 2015 - Cited by 25 - Related articles May 21, 2015 - Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”) can be beneficial for employees, organizations, and customers. ... Emotional labor may also have positive outcomes when ... P. McCarthy, Service, emotional labor, and mindfulness, Business Horizons, 2016, 59, 6, ... Psychological Flexibility: A New Approach to Reducing the Adverse ... https://www.newharbinger.com/.../psychological-flexibility-new-approach-reducing-a... Aug 21, 2013 - Outlined in The Mindful & Effective Employee: An Acceptance and Commitment ... Emotional labor in service work: Psychological flexibility and ... Handbook of Self-regulation: Research, Theory, and Applications https://books.google.com/books?isbn=1462520456 Kathleen D. Vohs, Roy F. Baumeister - 2016 - MEDICAL Emotional labor at a crossroads: Where do we go from here? ... Emotion display rules at work in the global service economy: The special case of the customer. ... Benefits of mindfulness at work: The role of mindfulness in emotion regulation, ... Mindfulness in Organizations: Foundations, Research, and Applications https://books.google.com/books?isbn=1107064805 Jochen Reb, Paul W. B. Atkins - 2015 - Business & Economics Emotional regulation in the workplace: a new way to conceptualize emotional labor. ... surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. ... Emotional labour, well-being and performance.
