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عنوان فارسی مقاله:
ارزیابی ارزش مشتری برای ارائه دهندگان خدمات اکسپرس: یک مطالعه تجربی از دیدگاه حمل و نقل در تایوان
عنوان انگلیسی مقاله:
Assessing customer value for express service providers: An empirical study from shippers’ perspective in Taiwan
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
2. Literature review 2.1.
Express service providers Air cargo transport services mainly include air mail, air freight, and air express (Chang, 2012). Air mail consists of ordinary letters and documents. Air freight employs all-cargo aircraft to transport general cargo. Air express involves the use of express handling processes to implement the transport of small packages, commercial documents, and samples, etc. In the wake of rapid changes in business activities, today’s small, light, and compact products are especially suitable for transport by air freight. Thus, the customers’ needs to transport small batches of varied products by air grow gradually. As international trade and various commercial activities gradually increase, international express operators have become important air cargo logistics service providers, and have relied on the provision of fast, economical, all-around logistics service to expand their market share. In general air cargo transport, air freight forwarders typically handle transport of cargo to an airport, customs declaration, arrangement of insurance, preparation of cargo and notification of hand-over for loading, handling of documentation, arrangement of shipping space with the airline, and transport consulting services (Chang, 2012). Nevertheless, due to forwarders’ limited scale of operations, the service quality varied across the industry, and restrictions on aircraft carrying capacity (Chao and Li, 2012); they cannot effectively guarantee transport time, cargo safety, and convenient door-to-door service (Chao et al., 2013). However, in pace with the rapid evolution of the industry environment and commercial activity; demand for transport of items such as small packages, commercial documents, and gifts has increased steadily. As a result, air cargo service providers have relied on innovative, real-time, door-to-door, and convenient methods to serve their customers (Chen et al., 2015; Ku and Chen, 2013), and have also adopted air carriers’ operating methods to provide rapid delivery service, which has enabled them develop integrated operating models offering high quality and high efficiency.
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کلمات کلیدی:
Publication insights: Assessing customer value for express service ... https://www.researchgate.net/.../304066579_Assessing_customer_value_for_express_ser... Oct 12, 2016 - References, authors & citations for 'Assessing customer value for express service providers: An empirical study from shippers' perspective in ... Assessing customer value for express service providers: An ... - مدیریو https://modirio.com › کتابخانه Translate this page Assessing customer value for express service providers: An empirical study from shippers' perspective in Taiwan. Journal of Air Transport Management; Year: ... Competitiveness of the Liner Operators - David Publishing Company https://www.davidpublisher.org/Public/uploads/Contribute/5812c13411170.pdf by PD Fanam - 2016 - Related articles Key words: Liner operators, shippers, freight forwarders, carrier selection, carrier competitiveness, container supply chain. 1. Introduction .... A case study approach was applied by .... The empirical analysis conducted by Van den Berg and De ... Assessing customer value for express service providers - DeepDyve https://www.deepdyve.com/.../assessing-customer-value-for-express-service-providers-a... Read "Assessing customer value for express service providers: An empirical study from shippers' perspective in Taiwan" on DeepDyve, the largest online rental ... Assessing customer value for express service providers : an empirical ... https://www.econbiz.de/...empirical-study-from-shippers-perspective.../10011547854 Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan. Ji-Feng Ding, Wen-Hwa Shyu, Chun-Tsen ... An Empirical Study of Container Terminal's Service Attributes www.scirp.org/jouRNAl/PaperInformation.aspx?PaperID=4170 This paper empirically evaluates container terminal service attributes from shipping lines and shipping agencies' perspective. Some methods are applied for ... An empirical study on assessing brand equity for global shipping ... www.academicjournals.org/journal/AJBM/article-abstract/7017C3415103 by JF Ding - 2011 - Cited by 2 - Related articles Aug 18, 2011 - Finally, an empirical survey about three GSLPs in Taiwan shipping market is performed to appraise the systematic approach. The results of this ...
