دانلود رایگان مقاله لاتین حقوق برای شرکت هواپیمایی از سایت الزویر
عنوان فارسی مقاله:
کیفیت خدمات و مکانیسم غیر حقوق و دستمزد برای شرکت های هواپیمایی در تایوان
عنوان انگلیسی مقاله:
Service quality and non-salary mechanism for airline companies in Taiwan
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
3. Method
3.1. Samples and procedures This study's data were collected by convenience sampling from employees in China Airlines, EVA Airways, and TransAsia Airways, which are the three major airline companies in Taiwan. The survey sample includes full-time personal, but excludes those working less than three months, since new employees are much less able to perceive support from organizations that early in their job and would be unable to display the relation exactly. The survey began on June 1, 2015, and our study collected all data from the participants until August 17, 2015. Participants were told through their supervisor that this research is just for academic purposes and that their information would be strictly confidential. Participation in the study was voluntary. All survey measures were first translated from English into Chinese and then back-translated into English by a second translator, following the procedure recommended by Brislin (1980). The few discrepancies between the original English version and the back-translated version resulted in an adjustment in the Chinese translation based on direct discussions between the translators. A pilot study was then conducted to improve the research structure and content at first. Twenty questionnaires were sent to academicians who work in the business department of different universities, and another ten questionnaires were sent to managers in airline organizations. Several descriptions were revised based on the comments from academicians and managers, and all constructs have good reliability (coefficient alphas of FSOP, psychological detachment, emotional exhaustion, need for recovery, and service quality are 0.706, 0.805, 0.829, 0.847, and 0.950, respectively). Our study examines CMV based on the steps of Williams et al. (2010). Our research employs consumer ethnocentrism as the marker variable, which is defined as a variable that is theoretically unrelated to substantive variables and for which its expected correlation with these substantive variables is zero (Lindell and Whitney, 2001). Table 1 shows the model fit results of our research for each model, containing chi-square, degrees of freedom, and Comparative Fit Index (CFI) values. We compare the Baseline model and Method-C model to test the null hypotheses that the method factor loadings (assumed to be equal) associated with the marker variable are not related to each of the 28 substantive indicators (Williams et al., 2010). The chi-square difference test between the Baseline and Method-C models suggests no support for rejecting the restriction to 0 of the 28 method factor loadings in the Baseline model. Simply speaking, there exists no serious CMV in our research.
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کلمات کلیدی:
Service quality and non-salary mechanism for airline companies in ... https://trid.trb.org/view.aspx?id=1416780 by JL Hu - 2016 - Cited by 1 - Related articles Jul 19, 2016 - Although the need for recovery has no significant relation with service quality, emotional exhaustion does have a significantly negative ... Service quality and non-salary mechanism for airline ... - 道客巴巴 m.doc88.com/p-5713113733586.html Sep 28, 2016 - 内容提示： Service quality and non-salary mechanism for airline companies inTaiwanJin-Li Hu * , Chien-Wei HoInstitute of Business and ... Service quality and non-salary mechanism for airline ... - DeepDyve https://www.deepdyve.com/.../service-quality-and-non-salary-mechanism-for-airline-c... Read "Service quality and non-salary mechanism for airline companies in Taiwan, Journal of Air Transport Management" on DeepDyve, the largest online rental ... Service Quality Regulation in Electricity Distribution and Retail https://books.google.com/books?isbn=3540734449 Elena Fumagalli, Luca Schiavo, Florence Delestre - 2007 - Business & Economics Automatic compensation payments do not depend on customer intervention. ... other mechanisms to encourage customers to request compensation, such as ... 1870/02-03(02) Extract from the minutes of meeting of the Panel on ... www.legco.gov.hk/yr02-03/english/panels/ed/papers/ed0428cb2-1870-2e.pdf Oct 28, 2002 - did not necessarily follow the civil service pay scales. 40. ... and maintain the same level of service quality and output, the discrepancy in salaries ... mechanism had the effect of forcing aided schools to reduce the salaries of. Private Sector Involvement in Urban Solid Waste Collection: ... https://books.google.com/books?isbn=1466552816 Sampson Oduro-Kwarteng - 2011 - Business & Economics The willingness-to-pay more was low as users demanded value for money. In theory, for those who are paying for service, inadequate service quality perceived ... in communal service contracts with subsidy, households were not involved in paying ... The pay-as-you-throw (PAYT) charging mechanism introduced in Kumasi ... Cross-Cultural Management and Quality Performance: Chinese ... https://books.google.com/books?isbn=9812873627 Yomi Babatunde, Low Sui Pheng - 2015 - Business & Economics Hence, they are so selfsustaining that they often do not necessarily need ... knowing well this will pay off in the long run due to economies of scale—DE2 China is vast ... market in Nigeria lags in evaluation mechanism to enforce quality compliance. ... service quality in Nigeria due to the stigma on “made in China” products.
