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عنوان انگلیسی مقاله:

Exploring communication practices in lean production


سال انتشار : 2016



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3. Research method

 This paper uses interviews to identify factors that operate in LP and then tests the findings against archival data using a deductive, theory-testing analysis. Since the communications practices have yet to be articulated, qualitative data provides access to the unfiltered responses of participants. Interviews with 74 participants from six different Scania plants provide the initial data. The interviews ranged from 45 min to over 2 h. The interviewees described both what they do and the problems they encountered at work. The concept of practices emerged from the empirical data as an important factor through a process of theory elaboration (Eisenhardt, 1989; Graebner, 2009; Van de Ven, 1989; Vaughan, 1992; Weick, 1989). This inductive process reveals a set of three pervasive management communications practices (which are described in the following section). Qualitative methods are desired for deductive theory testing when “few or no quantitative measures exist” (Bitektine, 2009), or for phenomena that have not been well described (Yin, 2003). In deductive qualitative research, the analytical method is pattern-matching (Campbell, 1966; Hak and Dul, 2010a,b; Yin, 2003). When analyzing the archival data sets, the researcher must search for the set of communication practices described in the inductive results section. The archival sources include five ethnographies and two academic books. The ethnographies are as follows: • Ryoji Ihara (2003 Japanese/2007 English). A Toyota assembly factory in Japan; • Darius Mehri (2005, 2006). A Toyota group (Hino) design organization in Japan; • Satoshi Kamata (1973 Japanese, 1982 English). A Toyota plant in Japan; • Laurie Graham (1995). A Subaru–Isuzu factory in the US; • Solange De Santis (1999). A General Motors (GM) plant in Canada; and • Ben Hamper (1991). Ford factories in the USA. The academic books are as follows: • Rinehart, Huxley, and Robertson (1997). The GM–Suzuki plant in Canada; and • Fucini and Fucini (1990). The Mazda plant in the US



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