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عنوان فارسی مقاله:
پیش بینی حجم تماس های دریافتی در مراکز تماس با شبکه های عصبی مجدد
عنوان انگلیسی مقاله:
Forecasting incoming call volumes in call centers with recurrent Neural Networks
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
2. Neural Network models
Neural Network models developed as a generalization of the mathematical models of human cognition and neural biology. Some key attributes of the brain's information network include a nonlinear, parallel structure and dense connections between information nodes (Haykin, 1998). Neural Network models have proven successful in a variety of business fields such as accounting (Kuldeep & Sukanto, 2006; Landajo & de Andrés, 2007; Lenard, Alam, & Madey, 1995; Zhang, Cao, & Schniederjans, 2004), management information systems (Huang, Chiu, & Chen, 2008; Kuflik, Boger, & Shoval, 2006; Zhu, Premkumar, Zhang,& Chu, 2001), marketing (Kim, Street, Russell, & Menczer, 2005; Thieme, Song, & Calanton, 2000), and production management (Al-Ahmari, 2008; Bhattacharyya, Sengupta, Mukhopadhyay, & Chattopadhyay, 2008; Das & Datta, 2007; Kaparthi & Suresh, 1994; Wang, Chen, & Lin, 2005; Wu, Chen, & Chian, 2006). However, when forecasting with Neural Networks, a major factor is that the goodness of results depends on its architecture.
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کلمات کلیدی:
Forecasting incoming call volumes in call centers with recurrent ... https://lup.lub.lu.se/search/publication/6ea02896-08e1-477a-a97c-58a225e49a96 Jan 1, 2017 - Researchers apply Neural Networks widely in model prediction and data ... method is efficient in forecasting the call volumes of call centers. A Critical Review of Recurrent Neural Networks for Sequence Learning https://arxiv.org/pdf/1506.00019 by ZC Lipton - 2015 - Cited by 70 - Related articles Oct 17, 2015 - Recurrent neural networks (RNNs) are connectionist models with the ... a practical application such as call center automation, such a limited ... [PDF]A Recurrent Neural Network–based Forecasting System for ... www.naturalspublishing.com/download.asp?ArtcID=3800 by P Mastorocostas - 2013 - Cited by 2 - Related articles Sep 1, 2013 - addressing the problem of call volume forecasting for the case of a large ... recurrent neural network, with internal feedback at the neurons of the hidden ..... Aristotle University's Telecommunications Center for their contribution ... Performance Evaluation of Call Center Agents by Neural Networks ... ieeexplore.ieee.org/document/7471330/ by HH Hsu - 2016 - Related articles The call center provides customer services to the customer of a company. Call center ... Performance Evaluation of Call Center Agents by Neural Networks ... Backpropagation and recurrent neural networks in financial analysis of multiple . Artificial Intelligence and Soft Computing, Part II: 10th ... https://books.google.com/books?isbn=3642132316 Leszek Rutkowski, Rafal Scherer, Ryszard Tadeusiewicz - 2010 - Computers In: International Joint Conference on Neural Networks (2006) 9. ... Mandic, D., Chambers, J.: Recurrent Neural Networks for Prediction: Architectures. ... J., Millán-Ruiz, D., Vélez, J.L.: Neural Networks for Forecasting in a Multi-skill Call Centre. Neural Networks for Forecasting in a Multi-skill Call Centre ... link.springer.com/chapter/10.1007/978-3-642-03969-0_27 by J Pacheco - 2009 - Cited by 8 - Related articles Cite this paper as: Pacheco J., Millán-Ruiz D., Vélez J.L. (2009) Neural Networks for Forecasting in a Multi-skill Call Centre. In: Palmer-Brown D., Draganova C., ...
