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عنوان فارسی مقاله:
تجزیه و تحلیل عملکرد عملیاتی ترمینال های فرودگاه برزیل: رویکرد چند گانه با ادغام De Borda-AHP
عنوان انگلیسی مقاله:
Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration
سال انتشار : 2016
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بخشی از مقاله انگلیسی:
2. Airport service quality evaluation
The growth in air transport across the world has caused a considerable increase in studies on the service quality at airport terminals, especially in the last two decades. Today, and keeping up with this trend, there is an increased urgency among airport managers to differentiate their airports based on the needs of customers. These managers also clearly understand the importance of the quality of service perceived by passengers (Fodness and Murray, 2007). The quality of service at airports is often expressed in terms of the perception of the service levels offered to the users of airport terminals (Francis et al., 2003). Models that assess service levels are being addressed in studies applied to airport terminals located in different regions of the world. Chien-Chang (2012) presented a fuzzy decision making method applied at airports in Taiwan. Kuo and Liang (2011) also used a fuzzy multicriteria approach to evaluate seven international airports in North-East Asia. Lubbe et al. (2011), on the other hand, investigated the perceptions of passengers on the quality of service at the international airport of Johannessburg, in South Africa. In the same sense, Atalik (2009) addressed the expectations of passengers at the international airport in Istanbul, Turkey. Gkritza et al. (2006), in turn, investigated the satisfaction of users regarding the applied security procedures by access control point in American airports. The issue of passenger perception regarding the quality of service offered in airport terminals in Brazil has also been addressed by several scientific papers. Some of these employ a generalist vision, adopting procedures that include both comments from passengers and the collection of socioeconomic and physical variables that could influence the evaluation of the user of the airport infrastructure as a whole (Correia et al., 2008a, 2008b; Fernandes and Pacheco, 2010; Gregui et al., 2013). Other studies, however, use a more specific vision, assessing components of airport infrastructure individually, such as boarding, unboarding and check-in (Correia and Wirasingue, 2007, 2008; Borille and Correia, 2013). Correia and Wirasingue (2004) conducted an extensive review of the research on service level assessments in airport terminals. The main purpose of the study was to categorize the works with respect to the objective and the employed technique, pointing to the following groups of studies: investigations of factors that in- fluence the level of service; assessments of service levels using statistical analysis; uses of the perception-response (P-R) curve concept; applications of fuzzy theory; applications of Data Envelopment Analysis (DEA); and assessments focused on the passenger guidance factor at terminals.
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کلمات کلیدی:
[PDF]Quality of services and facilities in brazilian airports - ICAO https://www.icao.int/Meetings/a39/Documents/WP/wp_416_en.pdf Sep 13, 2016 - Survey and Airport Performance, conducted by the Secretariat for Civil ... have linked activities directly to airport operations, the Commission ... the growth of 125% in passenger terminals and 87% of capacity at these airports. [PDF]Performance and Efficiency Evaluation of Airports. The Balance ... web.tecnico.ulisboa.pt/~vascoreis/projects/airdev/Presentation_E_BALTAZAR.pdf There are several sets of indicators to evaluate airports performance .... specially focused on Brazilian infrastructures, using a DEA approach. Efficiency ... and Area of Cargo Terminal) and 3 Outputs (Number of Aircraft Operations, Number of. Modelling and Managing Airport Performance - Google Books Result https://books.google.com/books?isbn=1118535472 Konstantinos Zografos, Giovanni Andreatta, Amedeo Odoni - 2013 - Technology & Engineering Second, airport passenger terminal improvements rarely are without expense. ... Establishing measures to evaluate operational performance of the airport Iandside ... for example in Brazil, to enable parameters reflecting local conditions to be ... [PDF]Brazilian airport concessions - International Growth Centre https://www.theigc.org/wp-content/uploads/2014/08/Session-6-Henrique-Pinto.pdf ✓Overview of the Brazilian airport infrastructure constraints. 1The 20 airports ... Improve Infraero's operational and financial performance. 3. Increase the ... Ad Terminal Operating System Adwww.cyberlogitec.com/ Terminal operations and yard management system - OPUS Terminal
