دانلود رایگان مقاله لاتین پیامد سازگاری بازاریابی از سایت الزویر


عنوان فارسی مقاله:

هماهنگی متقابل کارکرد و پیامدهای آن برای سازگاری بازاریابی


عنوان انگلیسی مقاله:

The antecedents of cross-functional coordination and their implications for marketing adaptiveness


سال انتشار : 2016



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بخشی از مقاله انگلیسی:


2. Conceptual model and research propositions 

2.1. Conceptual model The interest in cross-functional coordination has long been an underlying focus of the market orientation construct. Market orientation stresses the importance of inter-functional coordination, and that employees at all levels in every functional unit need to be committed to information gathering and dissemination, and responsiveness to changing business environments (Kohli & Jaworski, 1990; Narver & Slater, 1990; Slater and Narver, 1994). Uncertain and dynamic environments disrupt the ability of specialized functional units in responding to changes, and both conditions necessitate coordination across functional units (Galbraith, 1973). This study focuses on intra-firm coordination — that is, coordination among employees and across functional units within a firm (Mintzberg, Jorgensen, Dougherty, & Westley, 1996), which affects a firm's capability to share customer and competitor information for strategic integration of all functions in the process of creating customer value (Narver & Slater, 1990; Song, Montoya-Weiss, & Schmidt, 1997). The ability to coordinate across functions not only allows firms to swiftly respond to environmental changes (Neill, McKee, & Rose, 2007) but also to gain access to a wider range of tacit knowledge dispersed across the organization to build valuable collective knowledge (Arnett & Wittmann, 2014; Atuahene-Gima, 2005; Hirunyawipada, Beyerlein, & Blankson, 2010). A firm's knowledge of how to support and enhance cross-functional coordination can be a competitive strategy to enable firms to utilize and deploy dispersed resources and improve performance (Eisenhardt & Martin, 2000; HULT, Ketchen, & Slater, 2005; Kohli & Jaworski, 1990; Narver & Slater, 1990). Fig. 1 provides an overview of the conceptual framework of this study. The antecedents of CFC have been developed from the motivation–ability–opportunity (MAO) framework, which can be examined to create the conditions and behaviors for supporting and enhancing cross-functional coordination. The MAO framework was originally applied to information processing and advertising effectiveness (Maclnnis et al., 1991) and it has been examined in different literature streams such as social marketing, organization information processing, human resource management, information systems research, and innovation (e.g., Clark, Abela, & Ambler, 2005; Siemsen, Roth, & Balasubramanian, 2008; Tang, Fang, & Feng, 2014). This framework is based upon basic concepts of psychology, in that motivating certain behaviors is influenced by ability in terms of skills and capabilities requisite for the performance of the behaviors, and opportunity is concerned with the conditions facilitating the performance of the behaviors (Maclnnis et al., 1991). As an encompassing framework, MAO has the potential to support cross-functional coordination and enhance marketing performance.



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