دانلود رایگان مقاله لاتین هدایت سازمان با معیار baldrige از سایت الزویر
عنوان فارسی مقاله:
آنچه ما می توانیم از معیارهای Baldrige یاد بگیریم: یک مدل مدیریت یکپارچه برای هدایت سازمان ها
عنوان انگلیسی مقاله:
What we can learn from the Baldrige Criteria: An integrated management model to guide organizations
سال انتشار : 2017
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بخشی از مقاله انگلیسی:
MISSION, VISION, AND VALUES
We look at the role of mission, vision, and values to be central in developing an image and culture of the organization (This appears in item 1.1 in the Leadership Category). Mission and visions set the direction of the organization and values indicate how the organization will conduct itself. A positive-focused value statement is important both for developing customer goodwill, enhance employee engagement, and other stakeholder positive value. Given the importance of customer engagement and workforce engagement, we advocate that values correspond to each of the four key areas in the model (Results, Customer Satisfaction and Engagement, Process Performance, and Employee Engagement and Satisfaction). The value statement is a message to the community, investors, customers and employees that defines how the organization intends to act. The statement of values can be a basis for developing and supporting a culture that will get a more positive interaction and support from the community, customers, employees, and other stakeholders (such as investors). For example, if the employee sees that the organization is working to improve and develop employees and values their input; it may help to create a culture that encourages workforce engagement, which can lead to improved motivation and employee attitudes. Statements that show the organization wants to “build a caring environment” support building the kind of organization culture that will garner the engagement of employees, which has been found to correlate to improved customer satisfaction and engagement. If the organization has a value of building a customer-focused culture, perceptions may be more favorable by employees, customers, and society because this is a value these groups wantto see in an organization. In a similar manner, a value stating that the organization is dedicated to providing the most efficient and effective processes may be perceived something the customer, employees, and the local community can support. Employees would find a value such as “making a profit” or “grow” as reassuring to their future with the organization. Tasty Catering, a Chicago-based organization which was the recipient of the American Psychological Association’s most Psychologically Healthy Workplace in 2015, had its employees develop a set of values as part in building employee loyalty and engagement and branding its customer excellence approach. It developed the following seven values.
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کلمات کلیدی:
Learn from the Latest Baldrige Case Study | NIST https://www.nist.gov/news-events/news/2012/07/learn-latest-baldrige-case-study Jul 11, 2012 - What can you learn for your organization from the evaluation of a ... See a sample applicant's responses to the 2011-2012 Health Care Criteria ... Learn Using the Latest Baldrige Education Case Study | NIST https://www.nist.gov/news-events/.../learn-using-latest-baldrige-education-case-study Jul 16, 2014 - The Baldrige Program is often asked for examples of how organizations use the Baldrige Criteria for Performance Excellence to ... [PDF]ADLl Process Evaluation Factors - The Partnership for Excellence www.thepartnershipforexcellence.org/.../RS_07_EP_EX_Info-ADLI_eval_factors.pdf The specific factors for Process—Approach, Deployment, Learning, and integration (ADLI)—are ... requirements of a Baldrige Criteria Item. Deployment is ...
