دانلود رایگان مقاله لاتین عملکرد شرکت خدمات حرفه ای از سایت الزویر
عنوان فارسی مقاله:
عملکرد شرکت های خدمات حرفه ای بازارهای نوظهور: نقش خدمات نوآورانه و قابلیت های شرکت
عنوان انگلیسی مقاله:
Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities
سال انتشار : 2015
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بخشی از مقاله انگلیسی :
2. Theoretical
background The resource-based view of the firm (RBV) builds on firm heterogeneity, attributing the development and maintenance of competitive advantage through innovation to firm-specific resources and capabilities (Ahuja & Katila, 2004; Leonard-Barton, 1992). The basic premise is that resources and capabilities increase the efficiency and effectiveness of firms in general (Barney, 1991), and the development of new products and services in particular (Rindova & Kotha, 2001; Smith, Collins, & Clark, 2005). A firm’s ability to develop and capitalize on an innovative service strategy depends upon its operant capabilities which function as a firm’s ‘‘core competence, the fundamental knowledge and skills of an economic entity that represent potential competitive advantage’’ (Vargo & Lusch, 2004: 5). Theorists (Barney, 1991; Vargo & Lusch, 2008) suggest operant resources enable the innovative services offered by PSFs to be developed and implemented profitably, allowing firms from emerging markets to compete in global markets through effective service development and delivery. Two components of a firm’s intangible capabilities that have been identified as most relevantto facilitating financial outcomes are human capital of front-line employees (Bollen, Vergauwen, & Schnieders, 2005; Subramaniam & Youndt, 2005) and the entrepreneurial orientation of management (Hult et al., 2004; Naman & Slevin, 1993). Based on prior research, we suggest entrepreneurial management and expert human capital are key firm-level capabilities, the operant resources crucial to a PSF’s ability to engage in an innovative, professional service strategy.
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کلمات کلیدی:
Ownership and Performance of Professional Service Firms journals.sagepub.com/doi/pdf/10.1177/0170840606067992 by R Greenwood - 2007 - Cited by 116 - Related articles Keywords: organizational performance, ownership, professional service firms ... This paper explores the effects of ownership upon professional service firms. [PDF]Key performance indicators in professional service firms https://www.systemdynamics.org/conferences/2009/proceed/papers/P1279.pdf by O Grasl - 2009 - Cited by 1 - Related articles Aug 2, 2009 - to analysing the performance of a particular professional service firm with ... Keywords: Professional Service Firms, Business model, Key ... Key performance indicators in professional service firms - SlideShare https://www.slideshare.net/.../key-performance-indicators-in-professional-service-firm... Jan 16, 2013 - Key Performance Indicators (KPIs) are typically used to measure the performance of a firm both at the strategic and operational level. KPIs often ... Enabling performance measurement in a small professional service ... www.emeraldinsight.com/doi/abs/10.1108/17410401211277110 by BAC Groen - 2012 - Cited by 14 - Related articles The purpose of this paper is to show why developing an enabling performance measurement system (PMS) can be useful to small professional service firms ... Performance of professional service firms from ... - IDEAS/RePEc https://ideas.repec.org/a/eee/worbus/v51y2016i3p413-424.html by DC Bello - 2016 - Cited by 4 - Related articles Professional service firms (PSF) from emerging markets face a financial ... Further, we find EO positively moderates the innovative service–performance ... Lateral hiring and the performance of professional service firms: the ... www.tandfonline.com/doi/full/10.1080/09585192.2015.1045006 by KH Kim - 2016 - Related articles Jun 19, 2015 - We theorized and tested the performance implications of the lateral hiring by professional service firms (i.e. law firms). Using a longitudinal ... Performance in Professional Service Firms https://books.google.com/books?isbn=3834961671 Felix Schulze-Borges - 2011 - Business & Economics Kapitel II.3 ist der Identifikation der Determinanten der Performance und deren ... eines Performance-Management-Systems für Professional Service Firms Im ... Searches related to Performance of professional service firms key metrics for professional services key performance indicators for consultants performance metrics for consultants
